11tk believes that every player's privacy is a fundamental right. This policy clearly explains how we collect your personal information, why we use it, and how we keep it secure.
Welcome to 11tk's Privacy Policy. This policy explains what information we collect about you and how we use it when you access the 11tk platform — whether through our website, mobile app, or any other channel.
By creating an account on the 11tk platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.
Please Note: This Privacy Policy applies solely to the 11tk platform. Third-party sites or services may have their own privacy policies, for which 11tk is not responsible.
11tk only collects information that is necessary to provide our services, ensure security, and meet legal obligations. We collect two types of data — what you provide voluntarily and what is collected automatically.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Email address, mobile number, physical address | Yes |
| Payment Information | Mobile banking numbers, bank account details | Yes |
| Verification Documents | NID copy, passport, birth certificate | If Needed |
| Usage Data | Gaming history, transaction logs, login timestamps | Automatic |
| Device Information | IP address, browser type, operating system | Automatic |
11tk collects your information through several methods. Below is a detailed breakdown of what type of data is collected through each method:
11tk will never ask for your password, payment PIN, or OTP over the phone or by email. Any such request should be treated as suspicious and may be a fraud attempt.
11tk uses your information only for specific, defined purposes. We never use your data for anything unnecessary or unauthorized. The main purposes are:
Before using your data, 11tk ensures the purpose is lawful, necessary, and consistent with your privacy. Your consent is obtained before your information is used for any marketing purpose.
11tk never sells your personal information or shares it with advertisers. However, limited data may be shared in certain specific circumstances:
Important: All third parties with whom data is shared are required to sign strict data protection agreements and may only use that data for specified purposes.
11tk uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help the website recognize you and deliver a better experience.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.
11tk does not retain your data longer than necessary. How long information is kept depends on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | Minimum 5 years after account closure |
| Transaction Records | Up to 7 years for legal requirements |
| KYC documents | 5 years after account closure |
| Gaming Logs | 3 Years |
| Support Conversations | 2 Years |
| Cookie Data | 30 days to 1 year, depending on cookie type |
Once the retention period ends, your data is securely deleted or fully anonymized so that identification is no longer possible.
Under 11tk's Privacy Policy, you have certain important rights over your own data. To exercise these rights, please contact our support team.
11tk believes you are in control of your own data. These rights belong to you.
You have the right to know what information we hold about you. Upon request, we will provide this within 30 days.
If any of your information is incorrect or incomplete, you may request a correction.
In certain circumstances, you may request deletion of your data, though legal obligations may prevent full erasure in some cases.
You can object to your data being used for marketing purposes and unsubscribe from marketing emails at any time.
You have the right to receive a copy of the information we hold about you in a machine-readable format.
In certain circumstances, you may request that the use of your data be temporarily restricted.
11tk applies industry-leading security measures to protect your information, with safeguards in place at both the technical and administrative levels.
In the event of a security breach, we will notify the relevant authorities and affected users as quickly as possible. If you notice any suspicious activity on your account, please contact support immediately.
The 11tk platform is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If a minor is found to have opened an account using false information, the account will be closed immediately and all collected data will be deleted.
If a parent or guardian suspects their child has created an account, please notify our support team immediately — we will act promptly.
11tk may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
We recommend visiting this page regularly to stay up to date with the latest version of our Privacy Policy.
If you have any questions or concerns about our Privacy Policy, or wish to exercise your rights, please get in touch. Our data protection team will process your request within 30 days.
Email: [email protected]
Response Time: Within 24 to 48 hours on business days.
When submitting a request: Please include your account ID and registered email address so we can assist you as quickly as possible.
We protect your privacy not just in words, but through our technology and policies as well.
Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can access or read this data.
The identity verification process is fully transparent. You will be clearly informed of what data is being collected and why, and all information is stored securely.
11tk never sells your personal information. Your data is never given to advertisers or any other third-party company.
You can request to view, correct, or delete your data at any time. You can also opt out of marketing emails.
We do not hold data longer than necessary. Once the designated retention period expires, data is securely deleted or anonymized.
If any suspicious activity is detected on your account, you will be alerted immediately via email or push notification.
Answers to the most frequently asked questions about our Privacy Policy.